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Usually, a services company will get more issues than a product company. We understand this, so we have created lots of features to organize and manage incoming issues.
Reinvent your Software As a Service help desk today.Techwise Africe has everything you need to refine your customer support in one place , ticket management across multiple channels, process automation, SLA tracking, reporting and more.
This includes configurable dashboards to help you streamline service issues. Real-time insights help you identify bottlenecks and implement best practices faster in your SaaS help desk.
Reduce overhead of manual work by setting up assignment rules such as round robin or load balancing to automatically assign tickets among the team.
This leaves more time to respond to customers, empowering your SaaS help desk to meet commitments on time.
Collaborate to address support tickets with multiple assignments or mentions.
Techwise Africa includes out-of-the-box reports to monitor the performance of your support team and analyze ticket traffic including open and closed tickets.
Level up your customers’ interaction with your system and boost customer experience.
Your clients can track the status of their issues and your team’s correspondence in Techwise Africa’s Issue Portal.
Just invite customers as users in your Techwise Africa account and let them reap the benefits of full transparency
